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Tickets for Ulm vs Chemnitz in Neu-Ulm - Jan 14, 2026

Tickets, prices, location, and a helpful arrival guide – all in one place.

Ulm vs Chemnitz Tickets
Photo © Cronetik.com
Date and time (Neu-Ulm) Jan 14, 2026 at 7:00 PM
Location Ratiopharm Arena, Neu-Ulm, Germany

Event summary

Ulm vs Chemnitz – Jan 14, 2026 at 7:00 PM – Ratiopharm Arena, Neu-Ulm, Germany

EuropeCup (2025/2026). Find location details and a city guide further down the page.
Score: 88 : 76

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Event details

Participants Ulm vs Chemnitz
Competition EuropeCup
Season 2025/2026
Round Round 14
Date and time (Neu-Ulm) Jan 14, 2026 at 7:00 PM
Tip: If you're traveling, plan your arrival and return in advance (traffic, parking, public transport).

Location and venue

Ratiopharm Arena is a modern, multi-purpose indoor venue known for its clean, practical design and a true “big night out” atmosphere. With a capacity of around 6,000 seats, it’s large enough for major concerts and high-level sports, yet compact enough to keep you close to the action and fully engaged from the first row to the upper tiers.

Inside, you’ll notice strong sightlines, a comfortable acoustic feel, and visitor-friendly infrastructure: clear wayfinding, efficient concourses, and a food-and-drink offer designed for event-night crowds. The layout works equally well for loud live shows and fast-paced games, without the venue ever feeling distant or “too big.”

The venue is located at Europastraße 25, Neu-Ulm, Germany. Reaching the entrance is straightforward thanks to on-site parking and nearby public transport stops, so the final approach is typically an easy walk. For a broader overview of getting around the city and the wider area (routes, hubs, and transport options), see the general city information further down the page.
Address Europastraße 25, Neu-Ulm, Germany
Capacity About 6,100
Enter your starting point and open directions to the destination:
Tip: For the most accurate directions, use Google or Apple Maps (depending on your device).
Note: Entry time depends on the organiser and entrance control; arrive earlier for the best experience and less stress.

Destination guide: Neu-Ulm

Neu-Ulm, set on the Danube opposite Ulm, feels like a convenient and welcoming base for concert- and sports-goers. The city blends a calmer riverside vibe with the urban energy of the wider region, making it ideal for a short getaway when you want a great event, smooth logistics, and enough to do before and after you head into an arena or stadium. Thanks to its proximity to Ulm, the overall event and leisure offering feels “bigger” than you might expect for a city of this size, which makes it a smart pick when you’re traveling for tickets.

For arriving and getting around, most visitors rely on DING (Donau-Iller-Nahverkehrsverbund), which links buses and trains across Ulm and Neu-Ulm with straightforward navigation and a unified fare logic. Within the urban area, SWU plays a key role by operating trams and buses in the twin city of Ulm/Neu-Ulm, so arenas and stadiums are easy to reach without hassle. If you’re traveling by rail, Ulm Hauptbahnhof and Neu-Ulm Bahnhof are the main anchors, and if you’re flying in, Allgäu Airport Memmingen (FMM), Flughafen Stuttgart (STR), or Flughafen München (MUC) are common gateways with solid onward connections into the region.

When you have time to spare, Neu-Ulm rewards you with Danube-side walks and an easygoing pace, with Glacis Park standing out as a green spot to reset before or after the event. The bridges take you quickly into Ulm, where it’s worth strolling through the old town, soaking up the feel of Münsterplatz and seeing the striking Ulmer Münster, then dropping into the charming Fischerviertel with its canals and historic houses. That way, you pair your ticket with a real destination experience, without rushing, and with plenty of good options for coffee or dinner to round out the night properly.
Airport Memmingen Allgau Airport (FMM), Memmingen, Germany
Country / Continent Germany / Europe
Time zone UTC+01:00
W. Europe Standard Time

About the participants

Ulm
Chemnitz
Chemnitz is a name that basketball fans associate with energetic play, city identity, and a strong game-day experience. As a club from the city of Chemnitz, it attracts attention from supporters who want to follow the rhythm of the season, plan a sports outing, and explore different ticket categories for home and away games. For many visitors, matches involving Chemnitz are an appealing option when they want to combine sporting atmosphere, fan culture, and basketball-related experiences in one place.

Frequently Asked Questions (FAQ)

Basketball — Ulm vs Chemnitz — EuropeCup (Round 14, 2025/2026 season) takes place on on Wednesday, January 14, 2026, at 7:00 PM, at Ratiopharm Arena in Neu-Ulm. The event is away, and tickets currently start from USD. There are also 2 other upcoming matches of the same competition in the listings. Cronetik aggregates live ticket offers in real time — clicking the buy button shows all available positions and packages including VIP, hospitality, and special supporter sectors where available.

Ticket prices for basketball — Ulm vs Chemnitz — EuropeCup in Neu-Ulm currently start from USD on Cronetik. The starting price represents the most affordable option currently available for this sports event — premium positions, hospitality packages, VIP boxes, and options with special access (paddock, clubhouse, home supporter stand) can significantly exceed that USD amount.

Ticket prices for sports events depend on several key factors. The most important is the importance of the event in the context of the 2025/2026 season — finals and semifinals, derbies between top teams, and matches that decide qualification for knockout stages are significantly more expensive than regular group-stage matches or less important fixtures. This event takes place in the Round 14 stage of the basketball — Ulm vs Chemnitz — EuropeCup competition, which directly affects demand and price.

The second important element is the position from which you watch the event at Ratiopharm Arena. Positions closer to the field, ring, track, or main action are typically more expensive than more distant or higher categories. The third factor is current demand and how much time is left until the event — for sports events prices shift dynamically as the date approaches, depending on competitor form, weather forecast for outdoor events, and TV schedule.

It is also important to distinguish face value (the nominal price printed on the ticket) from the actual price you see here at USD — face value is a reference figure, while the current price on this page depends on present demand and availability.

If you are looking for a more affordable option for basketball — Ulm vs Chemnitz — EuropeCup, it is worth considering other events of the same season — there are currently 2 other upcoming matches of the same competition in the listings, some with different prices. All available tickets with detailed position descriptions, the number of available units, and exact prices will be visible in the next step, by clicking the buy button.

Always check the current price of USD by opening the live offer because the sports ticket market shifts in real time.

Buying tickets for basketball — Ulm vs Chemnitz — EuropeCup at Ratiopharm Arena through Cronetik comes down to a few simple steps. On this page you see the most important information about the event itself — the sport, competition, date and start time, venue, and the lowest currently available ticket price. The price you see represents the most affordable option at this moment, regardless of which part of Ratiopharm Arena it is from.

By clicking the buy button, you are taken to the partner page where the actual selection and purchase take place. There you have an overview of all the tickets currently available for that event — different positions and categories, the price range, the number of tickets available per option, and, for seated categories, a layout showing exactly where you will be watching from. This step is important because it lets you choose exactly what suits you best — the most affordable option, the best position, a hospitality package with catering, or a special spot for supporters.

Once you select a ticket, you enter basic details and proceed to payment. Payment is secure and goes through standard encrypted channels — major credit and debit cards, PayPal, and several local payment methods are accepted depending on your country. After successful payment, you receive an email confirmation with order details, an order number, and information on how and when you will receive the ticket itself.

The ticket delivery method depends on the ticket type. Given that the event is away, the delivery method matters — a physical ticket by mail needs time to arrive, while a mobile ticket is available almost immediately. Most modern sports events use mobile tickets — the ticket arrives as a digital code, QR code, or PDF a few days or hours before the start, and you can show it directly on your phone at the entrance. For some events, especially major tournaments, name-on-ticket rules apply where the ticket must carry your name, so it is important to enter accurate details.

It is important to complete the purchase through Cronetik and the verified partner system, because buying from unknown private sources via social media or classifieds carries a real risk of fraud and invalid tickets at the entrance. After a successful purchase, all you need to do is keep the confirmation and arrive at the venue before the program begins.

Finding more affordable tickets for basketball — Ulm vs Chemnitz — EuropeCup in Neu-Ulm comes down to a combination of right timing, flexibility about position, and patient tracking of the listings. The currently most affordable price on Cronetik for this event is USD, but there are strategies to find even better value. Given that the event is still away, you are in a window where it makes sense to track how the listings develop.

The first tip is to time your purchase. For sports events prices typically rise as an important match approaches, especially for derbies and the Round 14 round of knockout stages. Conversely, for regular matches prices may drop in the last days. Pay particular attention to the weather forecast for outdoor sports — rain often lowers prices in the last 24 to 48 hours below the current USD.

The second tip is flexibility about position. The most expensive tickets are always those in premium positions (courtside, ringside, paddock club, main grandstand), while more distant positions, higher categories, and tickets behind the main action can be significantly cheaper than the starting price of USD.

The third tip is to consider other matches of the same 2025/2026 season. There are currently 2 other upcoming matches of the same basketball — Ulm vs Chemnitz — EuropeCup competition in the listings. Regular midweek matches are usually significantly cheaper than weekend derbies and knockout stages, so if you simply want to experience the atmosphere of the competition, another match may be a better value than the current USD.

The fourth tip is to consider another location or away tickets. Avoid buying from unknown private sources via social media — sports events are a frequent target for fraud with fake tickets.

The choice of the best position to watch basketball — Ulm vs Chemnitz — EuropeCup at Ratiopharm Arena depends primarily on what you personally value most in the sports experience — proximity to the action and intensity, a panoramic view of the entire field or track, the atmosphere of a supporter group, or a quiet hospitality corner. There is no universal "best" spot because each sport has its own logic of best view, and the value of each position depends on the type of event and the configuration of Ratiopharm Arena.

Positions immediately next to the field, track, or ring (court-side, ringside, trackside, fairway) offer the most intense experience — you see the play up close, hear the coaches and athletes, feel the atmosphere of the sporting environment. The downside is that the view is often limited to a narrow part of the field, and for sports with large surfaces (football, athletics, F1) you miss part of the action happening on the other end. These positions are typically the most expensive and the first to disappear.

Central positions on an elevated stand (centre court, halfway line for football, baseline view for tennis, start-finish for F1) are traditionally considered the best combination. You are close enough to feel the energy, but far enough to see the entire field or track and follow the tactics of the game as a whole. For team sports this position offers the best insight into the tactical setup, and for individual sports it gives the best overview of the whole flow.

Higher categories and positions behind the main field (upper tier, behind the goal, backstretch) provide a panoramic view of the entire event. You see the formation, supporter movement, atmosphere, the complete production. The price is significantly lower, and for sports with a large tactical element (basketball, football, hockey) this perspective often gives a better insight into the game than the closest seats.

For supporter groups and fan zones — some competitors have special sections for their supporters (most often behind the goal, end-zone, or away sector). Those are spots with the best atmosphere but also the strictest rules about clothing and behaviour — coming in opposing team colours is not advisable. For hospitality options and VIP packages (clubhouse, paddock club, business seats), those are elevated comfortable categories with catering, separate entry, and parking — the most expensive options but suitable for business visitors or special occasions.

You choose the exact position only in the purchase step on the partner page, where you see the seating plan and all available categories with descriptions.

basketball — Ulm vs Chemnitz — EuropeCup takes place on Wednesday, January 14, 2026, at Ratiopharm Arena in Neu-Ulm. The event start is at 7:00 PM, and the date is away from today. The exact date, start time, and additional information are listed in the event details on this page, in the key information section. Before buying tickets, check carefully the date, day of the week, and the indicated start time, because popular competitions have multiple dates per season and it is easy to confuse one with another.

The start time 7:00 PM is the official start of the program or the match itself. Entry to Ratiopharm Arena is usually possible 60 to 120 minutes before the announced start, giving you time to arrive, go through security, and settle in before the program begins. For major sports events (derbies, finals, international competitions) it is recommended to arrive even earlier due to longer entrance queues and mandatory security checks.

You should know that some sports have a pre-program (warm-up, opening ceremony, undercard) lasting 30 to 60 minutes before the main event. If that part interests you, plan to arrive earlier. The start time 7:00 PM refers to the main event itself, while the actual time you arrive at the entrance depends on your preferences.

Given that the event is on Wednesday, planning your travel depends on whether it is a weekday or weekend. Weekdays mean you will have to coordinate arrival with other obligations, while weekends typically increase demand for accommodation and transport in Neu-Ulm. If you are travelling from another city, it is recommended to book accommodation and transport as soon as you confirm the ticket purchase. For major sports events, accommodation prices in Neu-Ulm in the weeks immediately before the date rise considerably, so booking early usually means significant savings.

Sports event dates rarely change after the official announcement, but in special circumstances — weather conditions for outdoor sports, television reasons, security threats, injuries to key athletes, schedule changes by the federation or league — the January 14, 2026 date may be moved or, in rare cases, cancelled. In those situations you receive a notification at the email used during purchase.

Before arriving, it is recommended to check the latest information through official channels close to the event. If you are looking for dates of other matches in the same season, the sport category on Cronetik shows all upcoming dates.

You can check the availability of tickets for basketball — Ulm vs Chemnitz — EuropeCup at Ratiopharm Arena directly on this page. If you see an active price of USD and a buy button, tickets are currently available. If the button is marked as sold out or empty, no tickets are available at this moment — but that can change. The event is away, which is enough time for the listings to develop.

The sports ticket listings are very dynamic. New tickets appear as additional contingents are released. Cronetik fetches current availability data so the USD price you see matches the current state, but the situation an hour from now may be completely different. For very popular matches it is worth refreshing the page several times during the day.

It is especially important to know that a "sold out" label does not always mean a permanent absence of tickets. Tickets can return to the listings at various moments — when additional contingents are released, when sponsors and hospitality packages return unused tickets, or when the venue capacity changes.

If the USD price you see now seems high, there are several strategies. The first is to wait for the listings to develop. gives you a window to track. The second is to consider other matches of the same 2025/2026 season — there are currently 2 other upcoming matches of the same competition in the listings, some with different prices and better availability. The third is to consider the away sector (often cheaper than home) or another event of the same competition in the upcoming period.

The tickets you see here at USD are genuinely currently available — Cronetik does not show stale or outdated listings.

Buying tickets for basketball — Ulm vs Chemnitz — EuropeCup on the day of the event, on Wednesday January 14, 2026, is possible in most cases, but with several important notes specific to sports events. Same-day sports purchases are different from concerts because many stadiums and arenas have stricter policies around closing sales immediately before the start, rules about entry after the match begins, and shorter windows for mobile ticket delivery.

In terms of choice, the number of available tickets on the day is typically the lowest in the entire lifecycle of the event. The most popular positions are already sold, so what remains is often at two extremes — last premium tickets (hospitality, VIP, paddock) that did not find a buyer or more distant economical positions in higher categories. The middle segment on the day January 14, 2026 rarely exists.

In terms of price, the situation goes both ways. For extremely popular sports events (derbies, finals, marquee matches) prices may rise in the last hours as the demand of last-minute buyers meets limited supply. For less popular fixtures and regular matches, prices typically drop significantly because sellers are motivated to sell tickets before they become worthless. For outdoor sports (tennis, F1, golf) and bad weather forecasts, prices can drop drastically in the last hours.

Given that the event is on Wednesday, you should also factor in the conditions of that specific day. The most critical factor is the ticket delivery method. Mobile ticket — a digital code, QR code, or PDF by email — is technically feasible on the day itself because delivery only takes minutes. A physical ticket by mail is not possible because the post will not arrive in time. Box office pickup depends on the competition, but for sports events there are often strict deadlines for closing sales at the gate (e.g. 30 minutes before kick-off).

For sports events it is also important to know the rules about entry. Many stadiums close entrances 10-30 minutes after the start, which means a late arrival can mean you do not get in at all. For major matches with intensified security, a later arrival also means longer queues and a greater risk of missing the opening minutes.

Finally, buying on the day leaves little room for problem-solving. For important matches or long journeys, it is recommended to buy the ticket at least 48 hours in advance to keep a safety buffer and a calmer arrival at basketball — Ulm vs Chemnitz — EuropeCup.

If tickets for basketball — Ulm vs Chemnitz — EuropeCup in Neu-Ulm are marked as sold out, that does not automatically mean there is no chance to get them. In most cases the "sold out" label refers to the primary sale through the club, federation, or official channels, but tickets may still be in the listings through other sources that Cronetik aggregates in real time. The event is away, which is enough time for new tickets to appear.

The first step is to check the current state on this page. If you see a price and an active buy button, tickets are currently available.

If there are no available tickets at the moment or the choice is limited, the second strategy is tracking over time. New tickets appear continuously as new sources open up, as sponsors return unused hospitality packages, or as the booking situation shifts.

The third strategy is to consider other matches of the same basketball — Ulm vs Chemnitz — EuropeCup competition in the 2025/2026 season. Sports with a regular season have many more dates than they first appear to — there are currently 2 other upcoming matches of the same competition that are available. Tickets for regular midweek matches are usually more available and more affordable than weekend derbies. For knockout stages, earlier rounds are more available than semifinals and finals.

The fourth strategy is to consider the away sector. Home tickets for derbies are usually sold out months in advance, but the away sector often has additional availability.

The fifth option is to consider other sports events of a similar type or profile in Neu-Ulm or the surrounding area.

Avoid buying from unknown private sources via social media, Facebook groups, or suspicious websites — sports events, especially derbies and finals, are a frequent target for fraud.

Arriving at Ratiopharm Arena in Neu-Ulm for basketball — Ulm vs Chemnitz — EuropeCup on Wednesday, January 14, 2026, takes advance planning, especially if you are coming by your own vehicle. Sports events differ from concerts in that demand for parking usually arrives in a narrow 1-2 hour window before the start, which creates significant traffic problems around the venue.

Major sports venues usually have their own parking on the complex, but capacity is limited and demand on the day of a major match significantly exceeds supply. Parking on the venue premises is usually paid extra, either booked in advance through the official venue website or paid on arrival if spots are still available. For major events, advance booking is almost mandatory as parking often disappears days earlier.

An alternative to the main parking are public parking facilities in the area, street parking in the neighbourhood, and park & ride systems that combine parking with public transport directly to the venue. Many city authorities for major sports events organise shuttle buses from outer parking lots. It is recommended to check the club or federation website for information about organised transport on the day of basketball — Ulm vs Chemnitz — EuropeCup.

Public transport is often the best option for arriving at major sports events. City buses, trams, and the metro usually come close to the venue, and the last lines toward the venue are typically reinforced on the day of major matches. Check the return schedules because the last line may leave before the end of extra time or ceremonies. Given that the event is on Wednesday, public transport has different schedules on weekdays versus weekends, which should be taken into account.

For sports events it is also important to know that police and private security run intensified traffic controls in the wider area of the venue — there are often closed streets, traffic redirections, and no-parking zones that apply only on the day of the match. Watch out for resident-only zones because fines on major match days are often strictly enforced.

Arrival time should be planned with serious buffer. It is recommended to arrive at least 90 to 120 minutes before the event starts to avoid parking congestion, traffic jams around the venue, and the long security check at the entrance. For major international sports events (finals, marquee matches) it is worth budgeting 2 hours earlier.

If you are travelling from another city, consider combining train + public transport. Railways often offer special packages with late return trips on the days of major sports events. For arrivals from neighbouring countries, check the schedule of the last train home before buying tickets.

The entrance opening time at Ratiopharm Arena for basketball — Ulm vs Chemnitz — EuropeCup is typically between 60 and 120 minutes before the official start. The event itself starts at 7:00 PM. The exact entrance opening time is usually listed on the ticket itself, on the email purchase confirmation, and on the official website of the venue, club, or federation. If you cannot find the information, assume 90 minutes before 7:00 PM as a safe estimate.

Why is the entrance opening time particularly important for sports events? First, because of the security check, which for sports events is often stricter than for concerts. Venues conduct mandatory bag checks, metal detection, and sometimes more detailed searches, especially for high-risk matches (derbies, international competitions, matches with a history of fan incidents). At such events the check time can reach 30-60 minutes per person.

The second reason is that parts of the venue fill up quickly. The best positions in the standing area, supporter sections, and fan zones often fill first, so if you arrive too late you may lose your place in the desired zone. The third reason is congestion at bars, food stands, toilets, and program purchases — arriving early means a calmer start to the event without standing in queues.

The standard schedule of a sports event at Ratiopharm Arena usually looks like this. The entrances open 60-120 minutes before 7:00 PM, the audience enters and fills the sectors. There is often a pre-program — athlete warm-up, opening ceremony, undercard for younger categories, music activity, or interviews — which lasts 30-60 minutes and usually starts 30-45 minutes after the entrances open. The main event starts exactly at 7:00 PM.

For sports with a knockout format (tennis, boxing, F1) the program may be more complex with multiple rounds/races during the day — the full day pass includes multiple sessions. Always check the exact format of the event on the ticket.

You should know that the official start at 7:00 PM is when the sport begins. Entry into the sector usually has to be completed by that time — many sports events do not allow entry into the sector after the start so as not to disturb the play. For major matches this is strictly enforced and a late arrival can mean watching from the corridor or the transport hall until a break.

For children, older people, or visitors with special needs, earlier arrivals are recommended. Some venues offer priority entry for VIP, hospitality package buyers, and family sectors — meaning a separate entrance with shorter queues and usually parking closer to the entrance.

The rules about allowed items at Ratiopharm Arena for basketball — Ulm vs Chemnitz — EuropeCup are set by the venue itself in coordination with the organiser, club, or competition federation. Sports events have some unique rules that differ from concerts, especially around items related to fan culture and security.

Bags and backpacks are almost always under size control. Larger backpacks, sports bags, school bags, and suitcases are typically not allowed — the maximum allowed size is usually A4 format or smaller (around 30x20 cm). For major sports events (derbies, finals, international competitions) the rules are even stricter, with a clear bag policy where only transparent PVC bags are accepted. The venue usually has a cloakroom for an additional fee, but capacity is limited and at major matches it is often full.

Items related to fan culture are strictly regulated. Flares, fireworks, smoke bombs, and any form of flame are strictly forbidden and lead to permanent removal from the event and a ban on attending future matches. Large flags with wooden or metal poles are typically not allowed — federations and clubs have specific rules about banner size, pole material, and message content. Banners with political, offensive, racist, or discriminatory messages are forbidden.

Food and drinks brought from home are typically not allowed because they are sold at the venue through contracted caterers. Water in a sealed plastic bottle of smaller size (up to 500 ml, without cap for some sports) is often allowed for health reasons. Alcoholic drinks not bought inside the venue are not allowed, and for some sports events (high-risk matches, finals) there is an alcohol-free policy where alcohol cannot be consumed even inside the venue.

Electronics: mobile phones are always allowed and personal photography is usually tolerated. Professional cameras with interchangeable lenses are typically not allowed except for accredited media. Selfie sticks, tripods, GoPro cameras with monopods are in most cases not allowed. Laptops and tablets are also not welcome.

Special rules for visiting team supporters: wearing the colours of the opposing team in the home supporters sector may be forbidden or may create tension. For high-risk matches, away supporters often have to enter through a separate entrance, parking is redirected, and there are precisely defined transport corridors.

Banned items almost always include: weapons of any kind, knives, tools, fireworks, laser pointers, sprays, drugs, alcohol brought from outside, animals (except service dogs), and items that security personnel deem dangerous.

The refund rules for basketball — Ulm vs Chemnitz — EuropeCup tickets bought through Cronetik depend on the conditions of purchase and what specifically happened with the event. Cronetik connects buyers with a verified partner system through which the ticket is actually issued, and you sign the purchase contract with that partner — therefore all refunds, complaints, and changes go through the partner page where you paid for the ticket.

Sports events have specific refund rules that differ from concert rules, primarily because of the frequent possibility of postponement, rescheduling, or shortening due to weather conditions, security reasons, or television schedules.

The most important rule: sports event tickets standardly have no right to a refund due to a buyer "change of mind". If you simply decided you do not want to go, the best option is to resell the ticket yourself through the same partner system.

A refund is granted in the following situations. First, if basketball — Ulm vs Chemnitz — EuropeCup is cancelled by the organiser without rescheduling — in that case the partner system automatically initiates a refund of the ticket price. Second, if the event is moved to a new date that does not work for you — in most cases there is then an option for refund or ticket transfer to a new term, but rules and deadlines vary depending on the sport and organiser. Third, if basketball — Ulm vs Chemnitz — EuropeCup is shortened or abandoned (e.g. football match interrupted due to weather, F1 race shortened, tennis match interrupted) — rules vary: in some cases the ticket is valid for a replay, in others you get a partial refund. Fourth, if the ticket you received is invalid, a duplicate, or otherwise defective — in those cases you have a right to a refund and the partner guarantee covers the cost.

Especially for sports events with an open-air format (tennis, F1, golf, athletics), weather conditions can cause postponement to the next day or week. In those situations your ticket usually remains valid for the new date without additional fees, but if you cannot be present on the new term, there is a procedure for refund or transfer.

For matches played behind closed doors due to disciplinary penalties or security reasons, tickets are almost always fully refunded.

It is important to know that the partner system usually offers an additional ticket protection option or "ticket protection" guarantee that covers cases where the ticket did not arrive, was not valid, did not let you into the sector, or there were other delivery problems. If you rely on the possibility of a refund, it is worth considering this add-on at purchase.

Complaint procedure: if you have a problem with a ticket for basketball — Ulm vs Chemnitz — EuropeCup, contact the customer support of the partner through which you bought the ticket as soon as possible — ideally within 24 hours of receiving the ticket or the change notification. Prepare the order number, email confirmation, and photos of the ticket or problem.

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